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      China Eastern Airlines

      Based in the Changning District of Shanghai, China Eastern Airlines is one of China’s largest and most prominent airlines, offering a wide range of international, regional, and domestic routes. Founded in 1988, the airline became a proud member of the SkyTeam alliance on June 21, 2011.

      SkyTeam Alliance

      The SkyTeam alliance, founded in June 2000, comprises 19 member airlines that serve over 1,150 destinations worldwide. Together, these airlines carry more than 630 million passengers annually and provide access to over 750 lounges around the globe. SkyTeam members offer exclusive privileges based on their frequent flyer programs, with two elite membership levels: Elite and Elite Plus, linked to the airline’s frequent flyer status.

      Awards & Accolades

      China Eastern Airlines has received recognition for its exceptional service and operations, including:

      • Asia’s Leading Airline to the Indian Ocean (2019, 2018)
      • China’s Leading Airline (2008)
      • Asia’s Leading Airline Website (2007)

      Travel Classes

      China Eastern Airlines offers a variety of seating options across its three primary classes:

      Economy Class

      Economy Class passengers are allowed one piece of carry-on luggage and one checked bag for domestic flights, or two checked bags for international flights. The class offers comfortable seating with adjustable footrests and headrests, as well as personal TV screens and laptop power points. Guests can enjoy a selection of Chinese and Western meal options on board.

      Basic Economy Fare: This option is available only for international flights within Asia. It is a lower-cost option but does not include a refund policy, upgrade options, or baggage allowances. Passengers can check in at the airport and select seats during check-in.

      Business Class

      Business Class passengers are entitled to one piece of hand baggage and one checked bag for domestic flights, or two checked bags for international flights. The class features comfortable, angle-lie-flat seats equipped with built-in massage functions. Additional amenities include laptop power points, interactive entertainment systems, and English and Chinese newsletters to enhance the passenger experience.

      First Class

      First Class passengers are permitted one piece of carry-on luggage and one checked bag for domestic flights, or three checked bags for international flights. First Class cabins feature convertible seats, personal TV screens, and a duvet and pillow for added comfort. Guests enjoy gourmet meals, a luxurious amenity kit, slippers, and pyjamas, as well as laptop power points and an interactive entertainment system. English and Chinese newsletters are also available.

      Frequent Flyer Program: Eastern Miles

      Eastern Miles is China Eastern Airlines’ loyalty program, allowing passengers to earn mileage points while flying with the airline. These points can be redeemed for rewards such as award tickets, upgrades, and extra services. Points can also be accumulated through partnerships with various industries, including hotels, banks, telecommunications, car rentals, and travel agencies. Members can even gift flight tickets to loved ones.

      Membership has two levels:

      • Silver: Earn 40,000 points annually
      • Gold: Earn 80,000 points annually

      Baggage Allowance

      • Carry-On Baggage: Passengers can bring one piece of hand luggage weighing up to 10 kg.
      • Checked Baggage:
        • Economy and Super Economy: 20 kg for domestic flights, 23 kg for international flights.
        • Business Class: 30 kg for domestic flights, 32 kg per piece for international flights.
        • First Class: 40 kg for domestic flights, 32 kg per piece for international flights.

      For more information on baggage policies and excess baggage charges, passengers should refer to China Eastern’s guidelines.

      Check-In Process

      • Domestic Flights: Online check-in is available 24 hours to 1.5 hours before the scheduled departure time.
      • International Flights: Online check-in is available 24 hours to 1.5 hours before departure.

      In-Flight Services

      China Eastern Airlines offers a variety of services designed to enhance the passenger experience:

      • Meals: Passengers can pre-book meals or purchase food on board, with a range of snacks, meals, and alcoholic and non-alcoholic beverages.
      • Entertainment: A diverse selection of movies, shows, music, and games is available for passengers to enjoy during the flight.

      Onboard Support

      China Eastern provides special assistance for passengers with various needs, including those requiring mobility support, expectant mothers, and unaccompanied minors. Wheelchairs and ambulift services are available during the flight to ensure a comfortable journey.

      Refund & Cancellation

      Passengers can cancel their bookings through China Eastern Airlines’ sales offices or website. Please note that cancellations are subject to a cancellation fee, as per the airline’s terms and conditions.

      Contact

      Address: 2550 Hongqiao Road, Hongqiao International Airport, Shanghai, China 200335

      Call Center: 800-200-5118
      Website: us.ceair.com/en