Singapore Airlines, the flag carrier of Singapore, was originally founded in 1947 as Malayan Airways. Headquartered in Singapore, it is a prominent member of the Star Alliance and operates a fleet of 138 aircraft. Serving 62 destinations globally, the airline is known for its exceptional service and commitment to passenger comfort.
Awards and Accolades
Singapore Airlines has earned numerous prestigious awards, including:
- Asia’s Leading Airline – First Class (2018)
- World’s Leading Airline (2017)
- Asia’s Leading Airline – First Class (2017)
- Asia’s Leading Airline Brand (2017)
- Asia’s Leading Airline – First Class (2016)
- Asia’s Leading Excellence Inflight Service (2016)
- Asia’s Leading Airline (2015, 2014)
Travel Classes
Singapore Airlines offers a variety of travel class options to suit different passenger preferences:
Economy Class
Passengers have three fare options within Economy Class:
- Lite: Includes 1 check-in bag (30kg) and 1 hand baggage, with a 50% allowance for miles points. Rescheduling is possible for a nominal fee.
- Standard: Offers 1 check-in bag (30kg), 1 hand baggage, 75% miles points, and seat selection in advance. Rescheduling and cancellation are available with a refund for a small fee.
- Flexi: Includes 1 check-in bag (35kg), 1 hand baggage, and 100% miles points. Free seat selection and rescheduling; cancellations come with a nominal refund fee.
Premium Economy
- Standard: Includes 1 check-in bag (35kg), 1 hand baggage, and 100% miles points. Passengers can choose seats in advance and reschedule/cancel with nominal charges.
- Flexi: Allows 1 check-in bag (35kg), 1 hand baggage, and 125% miles points. Free rescheduling, with cancellation options available for a nominal fee.
Business Class
- Lite: Includes 1 check-in bag (40kg), 1 hand baggage, and 125% miles points. Rescheduling for a nominal fee and seat selection in advance are available.
- Standard: Offers 1 check-in bag (40kg), 1 hand baggage, 100% miles points, and seat selection. Rescheduling and cancellations are possible with a refund for a small fee.
- Flexi: Includes 1 check-in bag (40kg), 1 hand baggage, 150% miles points, and free rescheduling. Cancellations with refund are also available.
- First Class:
Passengers can carry 1 check-in bag (50kg), 1 hand baggage, and 200% miles points. Rescheduling is free of charge, while cancellations with a refund incur a charge.
Student Discount: Singapore Airlines offers a 10% discount on Economy and select Premium Economy fares for students. To be eligible, students must be enrolled in a qualifying institution, have valid student documentation, and be KrisFlyer members. The offer includes flexible booking options for up to 12 months and free changes to bookings.
Frequent Flyer Program
KrisFlyer, Singapore Airlines’ frequent flyer program, allows members to accumulate mileage points that can be redeemed for awards such as tickets, upgrades, and value-added services. Points can also be earned through partnerships with hotels, banks, car rentals, telecommunications providers, and more. KrisFlyer offers three levels of membership: KrisFlyer, KrisFlyer Elite Silver, and KrisFlyer Elite Gold.
Baggage Allowance
- Economy Class & Premium Economy: 1 hand baggage (7kg) and 2 check-in bags (23kg each).
- Business Class & First Class: 2 hand baggage (7kg each) and 2 check-in bags (32kg each).
Check-in
- Domestic Flights: Passengers can check in online from 48 hours to 1.5 hours before departure.
- International Flights: Same online check-in window (48 hours to 1.5 hours prior to departure).
In-Flight Services
Singapore Airlines provides a range of gourmet meals, snacks, and beverages, including alcoholic options, tailored to meet specific dietary, religious, or health needs. Passengers can pre-book meals up to 24 hours prior to their flight or purchase them onboard. In addition to meals, the airline offers a wide array of entertainment options, including movies, music, and games to keep passengers entertained throughout their journey.
Onboard Assistance
Singapore Airlines offers support to passengers with special needs, including those requiring mobility assistance, as well as expectant mothers and unaccompanied minors. Wheelchairs and Ambulift services are provided, ensuring a smooth and comfortable flight experience for all passengers.
Refund & Cancellation
Passengers may cancel their bookings either through Singapore Airlines’ website or at sales offices. Cancellations are subject to applicable fees in accordance with the airline’s policy.
Contact
Address: Singapore Airlines Ltd. Airline House, 25 Airline Road, Singapore 819829
Call Center: +65 6223 8888
Website: www.singaporeair.com
